Учебно-методическое пособие для студентов направления «Сервис»

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Название	Учебно-методическое пособие для студентов направления «Сервис»
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Тип	Учебно-методическое пособие

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2. Дополните репортаж с места событий, употребив глагол в одной из форм будущего времени:

The Quiz Marathon (1) (begin) in five minutes. It (2) (be) a big test for the World Quiz Champion, Claude Jennings, who (3) (answered) questions from a group of quiz writers. Claude (4) (answer) their questions for a very long time. In fact, he still (5) (give) answers when the rest of us are in bed tonight. Claude hopes that after 24 hours he (6) (reply) to about seventeen thousand questions. No meal breaks are planned, so he won’t eat anything.

If all goes well, his name (7) (be) in the next Guiness Book of Records. Claude has also got a number of sponsors, and by tomorrow he (8) (earn) at least $ 10000 for charity.

Well, we (9) (return) this afternoon for news of how Claude is getting on. We think by then he (10) (get) some way past the five thousandth question.

UNIT 3

CAREERS IN TOURISM

$c:\users\анна\desktop\i (13).jpg$ $c:\users\анна\desktop\i (18).jpg$ $c:\users\анна\desktop\i (10).jpg$ $c:\users\анна\desktop\i (1).jpg$ $c:\users\анна\desktop\i.jpg$

Jobs in Tourism

Warm-up

Work in pairs.

Match the pictures with these sectors of the travel industry and answer the questions below.

airlines

hotels and accommodation

ferry and cruise companies

catering

car hire

What sector of travel industry most appeals to you?
Think of two jobs in each sector.
Which of these jobs interest you the most?

What is your idea of a good job? Put the following ideas in order of importance. Discuss your choices with your partner.

a chance to travel
teamwork
flexible working hours
job stability
responsibility for other staff
friendly colleagues
a good salary
long holidays
opportunity to meet people
benefits (commission, cheap holidays)

Reading

Read the text below.

Which job do you find the most / least attractive? Give your reasons why.

The travel and tourism field offers a wide range of career options on land, in the air and on the sea. With many major businesses spanning the globe, business travel supports a number of travel-related jobs. Recreational travel adds to the demand for flights, hotels, rental cars and entertainment services.

Positions

Airlines hire employees as reservation agents, pilots, flight attendants, ramp agents, ticketing agents, customer service and sales staff. The airport and shops inside the airport employ custodians, customer service and store clerks. The Transportation Security Administration hires security agents for the airport.

Cruise ship careers include the director position and her assistants who plan the entertainment. The captain, crew members and mechanics manage the sailing and maintenance of the ship itself. Other positions include cabin stewards, child care staff, entertainers, reservation agents, food service workers, sales, marketing and class instructors.

Hotels need staff to handle housekeeping, food, customer service, entertainment planners and front desk clerks. Travel agencies employ travel agents, sales agents and corporate travel planners. Convention centers also hire planners and coordinators to handle events.

Considerations

The travel industry offers access to your own travel opportunities. Flight and cruise ship staff members travel as part of the job, allowing them to see lots of destinations while working. Other company employees usually receive significant discounts on flights, hotels and other travel services depending on the employer. Unlike a traditional office job, most careers in the travel industry require long hours or work outside the traditional nine to five. Travel and tourism employees often work evenings, weekends and holidays. Some positions require you to stay overnight away from your family. Relocation is another possibility that could be considered a pro or con depending on your situation.

Travel Agent

A travel agent helps clients with travel plans. The agent talks with clients to find out the days they intend to travel, the length of travel, and destination. A travel agent finds the best deals on hotel accommodations, transportation and car rentals, and then makes the arrangements. The agent also informs clients about needed documents, such as passports, and details about their destination, including local customs or weather conditions. During travel, the travel agent may intervene for clients if there's a need to make other accommodations or smooth over conflict between clients and companies.

Typically, a travel agent spends the day in an office talking with clients on the phone. Holidays and summer usually are the busiest times for an agent. At these times, agents frequently work more than 40 hours a week. An individual needs formal training in the travel agency field before working as a travel agent. Formal training includes education at community colleges, vocational schools, universities, or online programs. Courses in marketing, foreign language, and geography are useful.

Meeting and Convention Planner

A meeting and convention planner organizes events such as conferences. The planner talks with clients to find out their needs and books meeting rooms, catering options, and needed equipment. Also, a planner develops budgets, obtains permits, and negotiates contracts with sponsors, centers, and speakers. A person needs a bachelor's degree to enter the field. Typically, a meeting and convention planner works more than 40 hours a week.

Tour Guide and Escort

A tour guide, or escort, leads an individual or group on sightseeing tours. The travel guide may take the group to public monuments, celebrity homes, and historical places. The guide informs the group about places they visit and answers questions. Also, during the tour, a guide distributes brochures, drives a vehicle, and ensures the safety of the group. The latter includes following tour regulations, giving detailed safety instructions, and making sure all safety produces are instituted. A tour guide may provide first aid to an individual, if needed. Usually, formal training from a vocational school and associate degree is needed to enter the tour guide field.

Hotel Jobs

Hotel jobs range from the entry level positions, such as front desk clerk, to advanced careers, such as hotel general manager. These positions are needed by hotels anywhere in the world. As a front desk clerk, you will check in and check out guests, answer questions, and solve problems. As a manager, you'll be responsible for the all hotel operations, working with department heads such as the housekeeping and food and beverage managers. You'll also have to ensure that the hotel is profitable.

Cruise Ship Director

If you've got an outgoing personality and enjoy being on the water, consider a career as a cruise ship director. Cruise directors are responsible for entertainment and activities aboard ship. You're in charge of the entire entertainment staff such as musicians, actors, and other performers. Prior experience in management experience and entertainment is usually required.

Read the text again. Which of the jobs:

involves selling?
requires management skills?
means working abroad?
offers extra financial benefits?
involves making arrangements?
needs excellent telephone skills?

Which verbs do not go with the nouns?

EVENT

Arrange organize make

EMERGENCIES

Handle deal with book

ROOM OCCUPANCY

Maximize boost produce

TOURS

Possess book organize

STAFF

Supervise design join

INDIVIDUAL HOLIDAYS

Book arrange supervise

management

communication

computer / IT be skilled at + verb + -ing

telephone skills she’s skilled at supervising staff

organizational

people

Success in business depends on skillful management.

A highly-skilled chef can earn a lot of money.

Being a porter is relatively unskilled job.

Complete these sentences with words from the vocabulary box above.

Dealing with difficult members of the public requires good communication skills.
Designing a good computer reservations system demands up-to-date ________________.
She’s done a large number of relatively _______________jobs. She’s been a chambermaid, a cleaner and a waitress.
He has to co-ordinate the work of several departments so he’s ______________ at organizing schedules.
If you work in a call center it’s essential to have excellent ___________.
Conference interpreting is a _______________ occupation.

Applying for Jobs

Speaking

Work in groups. Discuss these questions.

How do you find out about job vacancies?
How do you apply?
Have you ever applied for a job? What did you have to do?

In order to apply for a job you usually have to send a curriculum vitae (CV) – in the USA called a resume – and a covering letter. These documents are very important because they are the first impression you give.

Read the statements about CVs and covering letters. On the basis of your knowledge and experience, decide if you agree with them.

A curriculum vitae is more acceptable if it is hand-written.
A covering letter should be hand-written.
You should always include a photograph.
The longer a CV is the better.
A CV should list experience in chronological order.
It’s best to explain foreign qualifications and give an approximate equivalent in the country to which you are applying.
There is no point in mentioning outside activities, hobbies, etc.
Each CV should be customized for the job you are applying for
Perfect prose isn’t expected; note form is perfectly acceptable.
Use space constructively; don’t mention failures or irrelevant experience.
Don’t include your previous salary or salary expectations, unless requested.
You can lie on a CV: they’ll never find out anyway.
Any gaps in the dates should be explained.
It’s best not to send the CV by fax unless requested to do so.
Always make a follow-up phone call a few days after sending off your CV.

Read the article below. Which of the fifteen points (a-o) in exercise 8 are mentioned in the article?

HOW TO WRITE A CV

When applying for a job you’ll be in competition with a number of other candidates. So your CV is important – interviewers will decide whether or not to see you on the strength of what you have written. Don’t just think of it as a list of facts; it should sum up your personal, educational and career history, as well as being an indication of your strengths and weaknesses. Here are a few suggestions:

Presentation

Always type your CV. Use a good typewriter or computer.

If a CV is hand-written, it goes into the wastepaper basket.

Use good quality paper. Don’t give the impression this is just another photocopy.
Never send a CV without a covering letter explaining which vacancy you’re applying for. If you’re writing “on spec.”, send a short letter explaining what kind of post you’re looking for.
Don’t fax a CV unless you’re asked to. It’s a confidential document.

Content

Write a list of important headings. These should include your name, date of birth, your address (and your e-mail address, if you have one), phone number (at work and at home), your work record and so on.
Start with your most recent job and work backwards.
Don’t leave out any vital information. If you spent a year or two travelling, say so. Years that are unaccounted for will seem suspicious.
Don’t include any negative information, such as exam failures or lost jobs. Be positive about yourself, but don’t lie or you will undermine yourself from the start.
Don’t ask for your CV to be returned; many companies keep CVs on file for future reference.

(adapted from an article by Eleni Kyriacou in Midweek)

Personal details

Alan Laurent

9 rue de la Liberation

56906 Paris, France

e-mail: [email protected]

24 years old

French

Education and qualifications $c:\users\анна\desktop\75764861c427e19a29.jpg$

Baccalaureat (Equivalent of British ‘A’ levels, specializing in economic subjects.)

BTS Tourisme (Two years’ vocational training in Leisure and Tourism.)

Work Experience

Internship at the Ibis Hotel (Southampton) 62 bedrooms, three conference rooms.

Supervised the operation of the night shift, dealt with questions and complaints, implemented routine checks of the hotel, collected and compiled the daily business

Writing

When you applying for a job you should always send a covering letter with your CV.

Professional practice Covering letters

The following phrases are useful when writing a covering letters.

Say where you saw the advertisement

I’m writing in reply to your advertisement in the (name of newspaper).

Say what job you are interested in

I would like to apply for the position of (job title).

Emphasize what makes you the right person for the job

I have experience in (types of duties and responsibilities).

I am (positive adjectives to describe you) person.

Say when you can attend an interview

I am available for interview (days and times).

Write a concluding sentence

I look forward to hearing from you.

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